Shipping policy

At Dezinery, we're committed to delivering a smooth, transparent, and reliable shipping experience for every customer across Australia.

Domestic Shipping (Australia Only)

Our website is set up to ship within Australia only (see "International Orders" below for overseas shipping options).

All orders are fulfilled by our suppliers and vendors using trusted third-party delivery partners. Delivery fees and times depend on your location, the product's origin, and the type or size of items ordered.

Tracking Information

Tracking is provided for all orders unless your shipping is free. In such cases, tracking may be offered at the discretion of the supplier or vendor.

International Orders

We do not currently offer international shipping as standard. 

If you're located outside Australia and would like to order from us, please email support@dezinery.com.au and we will provide a custom international shipping quote, if possible.

Bulk or Trade Orders 

For bulk orders or trade enquiries, please contact us directly at support@dezinery.com.au.
We’ll be happy to provide a tailored quote for shipping, lead times, and logistics, based on your specific requirements.

Shipping Promotions

From time to time, we may offer free shipping, flat-rate, capped price, or other shipping promotions. These promotions:

  • Apply only to eligible products and specific locations
  • Are subject to our Promotional Terms & Conditions

Please refer to individual product listings and promotions for current offers.

Delivery Fees

All delivery charges are clearly shown at checkout before you finalise payment.

Changes to delivery details after your order has been placed may result in additional fees.

We reserve the right to cancel orders that result in unusually high freight costs. In such cases, we will contact you with the option to accept revised delivery fees or cancel for a full refund.

Dispatch Time

Each product listing includes an estimated dispatch timeframe. In general:

  • Orders placed before 11:59 PM (NSW business days) are dispatched within 1–3 business days from the relevant supplier or vendor
  • Longer dispatch windows may apply for made-to-order or custom items
  • Delays due to external factors (e.g., fraud checks, supply chain disruptions) may occur

We’ll notify you when your item is dispatched or if any delays are expected.

Note: "Business days" refer to working days in the state or territory from which the product is shipped.

Authority to Leave (ATL)

You can provide delivery instructions during checkout to allow couriers to leave the parcel in a safe, weather-protected place.

Benefits of ATL:

  • Faster first-attempt delivery
  • Reduced risk of missed deliveries
  • Contactless handover (driver records your name and signs on your behalf)

If you don't opt in for ATL, a signature will be required.

What If I’m Not Home?

If you're not home:

  • A card will be left to arrange re-delivery or pickup
  • Evening redelivery may be offered, depending on your area and courier

Delivery Failure

Please ensure your delivery details are accurate.

If your order can’t be delivered due to incorrect details or other errors on your part:

  • Additional shipping charges may apply
  • If undelivered after 21 days or two attempts, we may cancel your order. In that case, a refund will be issued minus shipping and handling fees

Risk and Title

Risk and ownership of the products passes to you:

  • Upon successful delivery to your address, or
  • Upon delivery to the designated ATL location

If you have questions about any part of this policy, feel free to contact us at support@dezinery.com.au.